Refund policy
At Blizzard, we are committed to providing the best shopping experience for our customers. Our Return & Exchange Policy is designed to ensure a fair and transparent process for everyone.
Return & Exchange Eligibility
- Products may be returned within 14 days from the date of delivery, provided they are unused, unopened, and in their original condition, including the original packaging, labels, and all accessories.
- Products with a manufacturing defect may be eligible for return, exchange, or repair within 30 days from the date of delivery. Manufacturing defects are subject to inspection and confirmation by the authorized service center or official distributor.
Return Conditions
To qualify for a return, the following conditions must be met:
- The product must be unused and in its original condition.
- The original packaging must be intact and unopened.
- All accessories, manuals, and original labels must be included.
- Proof of purchase (invoice or order confirmation) must be provided.
Returns will not be accepted if:
- The product has been opened or used.
- The original packaging or security seal has been damaged or removed.
- The product has been damaged due to misuse or improper handling.
- The product is classified as non-returnable based on its nature or category.
Manufacturing Defects
If a product is found to have a manufacturing defect:
- The product must be returned with its original packaging, accessories, and documentation.
- The product will be inspected by the authorized service center or official distributor to verify the reported defect.
- Once the defect has been confirmed, Blizzard reserves the right to determine the appropriate resolution, which may include:
- Replacing the product with the same item (subject to availability).
- Repairing the product.
- Refunding the purchase amount, where applicable.
Important Information
- Blizzard reserves the right to refuse any return or exchange request that does not comply with the conditions outlined in this policy.
- Products that are not eligible for return cannot be refunded once opened or used, unless a verified manufacturing defect is confirmed.
- If a replacement product is unavailable, Blizzard will work with the customer to provide the most suitable alternative solution.
Non-Returnable Items
The following items are not eligible for return or exchange unless they have a confirmed manufacturing defect:
- Opened or used products.
- Digital products, software licenses, or activation keys.
- Customized or built-to-order gaming PCs and computer systems.
- Products specifically marked as Non-Returnable on their product page.
- Any product damaged due to misuse, negligence, unauthorized modification, or accidental damage.
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